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PLEASE HELP!

Anonymous
2025-01-13T12:44:33+00:00

Everytime I try to log in to the downloaded version of microsoft teams it tells me (Error- We've run into an issue sorry) I have no problem using the web version tho. I just can't use the app.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2025-01-13T14:14:03+00:00

    Dear USER77.1

    Good day! Thank you for posting to Microsoft Community. I am happy to help you.

    I noticed that you can access the web side Teams app normally.

    First I want to confirm that you downloaded and installed Office applications through the following connection:

    Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams

    If you've downloaded and installed the Teams app using the link above, and you're still getting errors when you log in, I need to confirm your device's operating system so I can further investigate your problem and advise you. Different operating systems handle this in different ways which is why I want to collect operating systems.

    I also want to make sure that other users in your organization (your colleagues) are experiencing the same situation.

    I look forward to your reply. Thanks for your cooperation.

    Sincerely,

    Tin | Microsoft Community Moderator

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