purchase error code

Question

Hello microsoft!

I have a little problem.

i want to buy a 30days free family member trial microsoft 365 but the error code said i m too young for this purchase but i m 22 years old i try to set up my age older but nope its doesnt work.

can u please help me?

Answer 1

Dear 🌈 ✨Kittikeee✨

Thanks for raising your concerns in Microsoft Community.

Based on your description, I understand that you are unable to try Microsoft 365. It is suspected that the date of birth set in the account is wrong. I understand your feelings, and this problem is indeed troubling.

First, we can check the date of birth of the account. If it is set as a minor account, you can modify it manually.

• Visit [Account Homepage], log in to your account, and a prompt window will appear:
• Scroll down and click**[Learn more about parent/guardian permissions]**
• On the new interface, click**[Update Account Information]**
• You can then reset the date of birth of your device account

You can then try to purchase Microsoft 365 again. If you still can't purchase successfully, don't worry. Although the Microsoft Community is a public platform and cannot handle issues involving private information, such as accounts and orders, Microsoft has an independent real-time communication platform that can handle issues involving privacy. Therefore, regarding your needs, we recommend that you contact the platform to assist with trial and purchase.

I have taken screenshots of the key steps to make sure you are doing it correctly. You can choose to chat with support one-on-one online or wait for a support specialist to call you back:

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type [Contact] in the search box there.
3. Now click [Get help], and Select [Contact Support] below.
4. Go to the [Products and services] tab, and choose either [Microsoft 365 and Office] category or Other Products
5. On the Category tab, choose [Manage My Subscription] or other alternatives.
6. Go to Confirm.
7. You can now choose the option of [Chat with a support agent on your web browser].

❗Tips: If after completing the above steps, the page is not available, it may be a day or period off, and it is recommended that you contact them during the working hours requested by the page.     

I hope the above information is helpful to you. We are looking forward to hearing from you and will continue to assist you.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist