MicroSoft 365 Activation code not wokring

Question

I purchased microsoft 365 from amazon.in like i did over last few years. but this time the code isnt working. the seller says talk to msft and msft it not reachable. I'm getting an Authentication Invalid Error. What can I do pls. i'm locked out of my account.

Answer 1

Hi, Nodbek

I understand that you purchased Microsoft 365 from Amazon but are experiencing activation issues. I am sorry for the inconvenience.

I wish I could resolve your issue, but Microsoft has stated that if you purchase Microsoft 365 from a third-party retailer, please contact them directly to manage your subscription and billing

For details you can refer to：Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support

Here is an Amazon link. We recommend you contact the place of purchase directly for assistance in resolving the issue."

Is there anything else you need help with

www.amazon.com

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

Additionally, I noticed that you mentioned receiving an invalid authentication message. You can refer to the information below to recover your account：

For more information, please refer to：Help with the Microsoft account recovery form - Microsoft Support

We sincerely hope that your issue will be handled properly and thank you for your understanding!

If you need further assistance, please feel free to post back.

Thank you for your understanding and patience, and I look forward to hearing from you.

Allen L- MSFT | Microsoft Community Support Specialist