one drive

Question

Information about the problem:

1. I had some slow processes with One Drive
2. I disconnected and reconnected the account and the PC with Onedrive
3. After that, all local files don't open with the application (word, excel, pdf)
4. I started one drive again and now is stuck with this indication: "preparing for upload."
5. Two equals OneDrive folders have been created on my PC. (See print screen)
6. 
7. The process don't go on
8. All file online are ok

Could you help me

Thanks

Answer 1

Dear BerryPT,

Greetings!

We noticed that you marked the first time we provided an unhelpful response. Thank you very much for your feedback, which allows us to reflect on and further provide you with more targeted operational recommendations.

We know that you came to Microsoft Community to leave a comment because you are eager to solve the problem, so this time we sent you an email to confirm that the second time we provided a method to successfully solve the problem you encountered.

We at Microsoft Community are committed to providing effective help to every user, and we don't want you to be disappointed again and again. We would be honoured if our solution actually solved your problem.

If the problem persists after the second attempt, please feel free to leave us a message to keep us updated.

Thank you for your understanding and support and we look forward to hearing from you.

Best regards,
Coco - MSFT | Microsoft Community Support Specialist

Answer 2

Dear BerryPT

Thank you for your reply. I understand your concern about not being able to open the file locally.

Since the files can be opened online, they will not be lost or corrupted. The problem may be due to local sync settings or PC software malfunction.

The following are some steps you can take.

1. Press "Windows Key + R" to open the "Run" dialog box .
2. Type "regedit" and press Enter.
3. Copy the path shown below to the red box in the image:

    HKEY_CLASSES_ROOT\CLSID\{018D5C66-4533-4307-9B53-224DE2ED1FE6}
   

   Subsequently, double-click the registry entry in the red box on the right and select Edit.  Modify the value to 0, and then click OK.
4. Restart your PC to apply the changes.

Disclaimer: Modifying registry or workgroup subkeys is generally intended for power users, administrators, and IT professionals. It can help fix some issues. However , serious problems can occur if you edit the registry incorrectly. So, make sure to follow these steps carefully. For added protection, back up the registry before you modify it. You can then restore the registry if there is a problem. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft SupportSupport to*view this article.*If the above steps do not solve your problem, try uninstalling and reinstalling the OneDrive app on your PC. Remember to back up important data first.

If you have any questions, please feel free to let me know.

Best regards,
Coco - MSFT | Microsoft Community Support Specialist

Answer 3

Hi Coco

Thank you for your kind answer, but the situation is the same.

The worst is that I cannot open locally (on my PC) the files that were synchronized before in OneDrive; for all, there is an error message.

Fortunately, I can open it online in the OneDrive cloud.

Here is the print screen of the OneDrive blocked and the two folders created.

I am very worried; here I have files that were created more than 20 years ago

Thank you for your support

Best regards

Answer 4

Dear BerryPT:

Welcome to the Microsoft Community!

We apologise for the difficulties you have been experiencing with OneDrive. We acknowledge that these situations can be a significant inconvenience. Rest assured, however, that we are committed to doing our utmost to assist you in resolving these issues.

To better analyse and resolve the issue, we kindly request that you provide screenshots of your OneDrive sync status. These will play a key role in our in-depth understanding of the issue.

Additionally, based on our experience, resetting OneDrive may be effective in resolving the issue you are currently experiencing. Please follow the steps outlined in the following link:  Reset OneDrive - Microsoft Support

If the issue is still not resolved after trying these methods, please contact us. We will provide further technical support and assistance.

Thank you for your understanding and cooperation.

Best regards.

Coco - MSFT | Microsoft Community Support Specialist