Cancel a subscription?

Question

I wish to cancel Microsoft 365 (Microsoft Defender: Antivirus) $18.00/month Auto-renewing subscription. When I try to cancel it thru your web page, it states that I have no valid subscriptions.

Answer 1

If you're unable to cancel your Microsoft Defender (Antivirus) $18/month auto-renewing subscription because the Microsoft website claims you have "no valid subscriptions," follow these steps to resolve the issue:

1. Verify the Subscription’s Existence

• Check your bank/credit card statements to confirm the $18/month charge is from Microsoft (sometimes listed as "MSFT *Defender" or similar).
• Look for a Microsoft billing email (subject: "Your Microsoft subscription receipt")—it will show the subscription details.

2. Cancel Through Microsoft Account Page

1. Go to https://account.microsoft.com/services (sign in with the email tied to the charge).
2. Under "Subscriptions," check for Microsoft Defender or Microsoft 365.
   • If it appears, click "Manage" → "Cancel subscription".
   • If it says "No subscriptions found," proceed to Step 3.

3. Check for Hidden or Duplicate Accounts

• You might be signed in with the wrong Microsoft account. Try:
  • Logging in with all email addresses you’ve used for Microsoft services.
  • Checking if the subscription is under a work/school account (e.g., ******@company.com).

4. Cancel via Microsoft Support (If Still Invisible)

1. Contact Microsoft Billing Support:
   • Visit https://support.microsoft.com/contactus.
   • Select "Billing" → "Cancel subscription" and request a callback/chat.
2. Provide Proof of Charge:
   • Share the transaction ID from your bank statement.
   • Mention: "I’m being charged for Microsoft Defender, but it doesn’t appear in my subscriptions."

Answer 2

Dear Trish Bryers

Welcome to Microsoft Community.

We understand that you want to cancel your subscription but cannot do so.

According to your description, you have subscribed to the product and tried to cancel it but it shows that you cannot cancel it. We are worried that this problem may be related to an error in your account and subscription detection.

At the same time, you can also try to confirm whether your subscription account is consistent to ensure that your subscription information can be detected correctly.

You can also try to disable browser extensions or clear the browser cache to help confirm the detection information:

Try to disable all browser extensions, especially those that may affect the loading of web pages, which can help us confirm whether there is any interception or corresponding restriction information for web page connections in the browser.

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

After the operation, you can turn off the automatic renewal in your account again to see if it can be turned off successfully:

Turn recurring billing on or off for a Microsoft subscription - Microsoft Support

If you still cannot cancel your subscription or an error message appears during the operation, since Microsoft Community and the Billing Department are separate departments, Microsoft Community tool limitations and privacy settings, we cannot directly query the specific subscription status and help you cancel. We also recommend that you try to contact chat support to ask the Billing Department to help you confirm the specific status of your subscription and try to cancel the automatic renewal.

It requires verification of your Microsoft account email address/bank card, so it's a one-on-one communication window, and the open nature of the current community makes it inappropriate to handle this type of issue publicly. Below are some steps to contact chat support:

<--Contact Microsoft Support-->

1.Visit this website: Contact - Microsoft Support

2.Type in your problems in the search box there.

3.Now click Get help, and Select Contact Support below.

4.Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products

5.On the Category tab, choose Manage My Subscription or other alternatives.

6.Go to Confirm.

7.You can now choose the option of Chat with a support agent on your web browser. 

 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best regards

Zenobia.Z | Microsoft Community Support Specialist

Answer 3

​​Moderator note -

JunzheLiu

Your willingness to help in the Microsoft Community is very much appreciated, however please refrain from simply copying and pasting AI generated content.Users are capable of asking copilot themselves, most ask here because they want help from a real person with some experience.Please read
Best Practices for sharing AI-Generated Content ✅ - Microsoft Communityas well at the
Microsoft Community Code of Conduct.Thank you,Martin

Answer 4

Moderator warning:

From the Coduct of Conduct:

Also Please Don't: