Content Search inoperable starting 2025-03-25

Question

Beginning on or near 2025-03-25, content search via the web interface started failing on every attempt. My permissions have not changed, and our company licensing has not changed. Via powershell, using New-ComplianceSearch and via web at /ediscovery/contentsearchv2 I get the same results.

Messages such as:

Client Error

Unable to execute the task. Reason: Compliance search initialization for "xxxxx" failed with exception: An error occurred while sending the request.. Or

The search job has failed.
Internal server error occurred. Please try again later. (CS019-001)

Answer 1

Closing the loop here... The issue has been resolved as of 3/27/2025. It was an internal Microsoft issue with eDiscovery services, not a user issue.

Answer 2

Thank you for the reply and directing to correct community. I posted inadvertently to this one.

Answer 3

Dear Michael Teets

Thank you for reaching out to the Microsoft community.

I'm sorry to hear that you're encountering an issue with Content Search, where you are getting an error "Internal server error occurred. Please try again later. (CS019-001)".

While our primary focus is on basic Outlook support, I’d like to offer some guidance regarding your query.

 These errors (with error codes of CS001-002, CS003-002, CS008-009, CS012-002, and other errors of the form CS0XX-0XX) indicate that Content Search failed to search specific content locations

Restarting the search will often result in similar errors on different servers. Instead of restarting the search, select Retry at the top of the search results page.

For more information kindly check: Retry a Content Search to resolve a content location error | Microsoft Learn

For issues specifically related to Content Search, I recommend posting your concerns in the relevant community. You can find specialized assistance in the "Microsoft Purview" section at Microsoft Purview - Microsoft Q&A; Experts in this category have extensive knowledge of the Microsoft Purview and can provide tailored solutions to unique problems.

I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.

Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!

Have a great day!