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Troubleshoot problems syncing OneDrive

Anonymous
2024-12-30T10:43:53+00:00

I work from an apple Mac and I am having problems syncing to my iPhone and my laptop.

More importantly, I use a lot of excel spreadsheets and since saving them in one drive it's now saying that the workbooks can't be opened because the file format doesn't match the file extension. I can't restore them as they now apparently don't exist. This is a nightmare. I need to open these files

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2025-01-01T11:17:41+00:00

    Hi Patsy Tucker,

    Thanks for your post in Microsoft Community.

    When you encounter the issue 'Can't complete the save due to a file permission error,' it is usually due to improper or corrupted permission settings for the file or application. Could you confirm your current macOS version for me? Recently, it seems some users have reported issues with disk read/write permissions for Microsoft 365 and some applications after upgrading to Sequoia: Find out which macOS your Mac is using - Apple Support

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    Preliminarily, it appears the new system version might be causing the problem. If your system is currently on Sequoia, it might lead to the issue. First, please check the following settings:

    1. Select the Apple menu > System Settings then click on Privacy & Security in the sidebar. (You may need to scroll down.)
    2. Click on “Files & Folders” on the right side.
    3. For each app listed, turn on or off the ability to access specific location files and folders.
    4. Right-click the file - Show Info - Ensure the currently logged-in account has 'Read & Write' permissions. If not, click and modify.

    Additionally, uninstalling and reinstalling Office is often a good start, but make sure to thoroughly remove old installation files and related settings. Here are some steps to follow for a complete removal and reinstallation:

    1. Thoroughly uninstall Office:
      • Just dragging the application to the Trash might not be sufficient to completely uninstall it. Office installs many files and settings in different locations across the system. Try using the dedicated removal tool provided by Microsoft to ensure you manually delete all Office-related files, including those in the Library folder. Before proceeding, ensure your authorization is tied to your Microsoft account. Refer to the following two articles for manual uninstallation and the removal tool:
      • Uninstall Office for Mac - Microsoft Support
      • How to remove Office license files on a Mac - Microsoft Support
    2. Reinstall Office:
      • Download the latest version of the Office installer package from the official website and install it. Ensure your operating system version is compatible with the latest Office. Log in to Services & subscriptions | Microsoft Account and download Office suite. As shown in the image:

    I hope the information above is helpful to you, and I look forward to your reply!

    Best Regards,

    Thomas C - MSFT | Microsoft Community Support Specialist

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