Microsoft suite with Copilot.

Question

I recently purchased this laptop and at the same time purchased the Microsoft software with Copilot.

Copilot has dropped off my task bar, and when I click into copilot within settings it keeps asking me to re-subscribe, all be it that i have already paid for it.

Your help would be greatly appreciated.

Answer 1

Good morning Kyra,

Thank you for your message.

I am still having trouble loading to my task bar. Do I need to reset my laptop and reload with my Microsoft keys?

Kind regards,

Karl

Answer 2

Hi, karl davis3

I haven't received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.    

Best Regards,   Kyra – MSFT | Microsoft Community Support Specialist

Answer 3

Hi, karl davis3

Thanks for choosing Microsoft Community.  Understand that you can't see Copilot in the taskbar and will be asked to re-subscribe when you click on it from settings.**Regarding your situation, this seems to be an issue in recent Windows updates.**Knowing the feedback from other users, it says that they were able to pin it to the taskbar after reinstalling it in the app store. The information came from this thread. 

Copilot has disappeared today from taskbar and settings. - Microsoft Community

Please try downloading the app here and see if that helps.

Microsoft Copilot - Free download and install on Windows | Microsoft Store****

We look forward to hearing from you and we will continue to assist you.  Best Regards,Kyra – MSFT | Microsoft Community Support Specialist