Syncing

Question

I have documents not syncing to OneDrive online.

I have had this problem with two Word documents that have a Table of Contents. One is 127 pages long and the other 575 pages. The documents do not contain graphics or images. The 127-page document is 184 KB. I preface with this because I have had no problems with smaller documents that don't have a Table of Contents.

I do not have internet disruptions.

I keep up on my Windows updates.

This experience is causing me to not trust OneDrive.

Answer 1

Microsoft 365

Yes-Auto Save

Answer 2

Hi，cjdgardner

Welcome to Microsoft Community.

I understand that you are having problems synchronizing your documents. I fully understand how it feels to encounter such a thing and, at the same time, I hope that your problem is resolved successfully.

In order to help you better, I need to ask you some questions before I can give you specific help.

I would like to know what version of Office you are using, the way to check the version of Office is as follows:

    *Open any Office software (e.g. word, excel) and click on File - Account in the top left corner - Version info on the right.* 

If possible, you can post a screenshot of the version info page in a follow-up reply.

As well, I would like to know how you synchronize your OneDrive files.

->If you are a Microsoft 365 user, are you using the Auto Save feature?

->If you are not a Microsoft 365 user, are you editing the file in OneDrive afterward, then saving it, and then waiting for OneDrive to sync the file?

Also, I would like to know if your OneDrive is sending any error messages and alerts?

Different situations may require different solutions. Please try the following steps for basic error troubleshooting, and if that doesn't work, we'll try something else:

Fix OneDrive sync problems - Microsoft Support

Please let me know how things go and I look forward to hearing from you.

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist