How to resolve a Microsoft Forms Error

Question

Hello, I downloaded the Microsoft Forms app and have been trying to use. However, I keep getting this error response: Sorry, something went wrong

Please make sure you have permission to access this form.

Session id: ****-****-****-****-****, Correlation id: ****-****-****-****-****

Can you help?

Thanks in advance.

***Moved From Microsoft 365 and Office / Other / For business / Other***

Answer 1

Hello Bessy!

Good day. I would be grateful to help you.

From your description, it seems that you have a problem with Microsoft Forms app in your system. However, you still can’t use it. I understand that this issue has affected your daily working performance. Can you provide me below information for the most accurate guidance:

1. Are you able to open it from the Forms for the web instead of the application?
2. May I know whether you use a personal Microsoft account or a work/school account? If you are using work/school account, did it happen with your other colleagues?
3. Can you please provide a full screenshot of the error for us?
4. In addition, when you try to create a new Form/Quiz/Survey, can you create them without any problem?

Please don't hesitate to provide us with more details so we can better understand your concerns and support you more effectively.

Thank you.

Best Regards,

Sophia

Answer 2

Hello Bessy!

Good day. I would be grateful to help you.

From your description, it seems that you have a problem with Microsoft Forms app in your system. However, you still can’t use it. I understand that this issue has affected your daily working performance. Can you provide me below information for the most accurate guidance:

1. Are you able to open it from the Forms for the web instead of the application?
2. May I know whether you use a personal Microsoft account or a work/school account? If you are using work/school account, did it happen with your other colleagues?
3. Can you please provide a full screenshot of the error for us?
4. In addition, when you try to create a new Form/Quiz/Survey, can you create them without any problem?

Please don't hesitate to provide us with more details so we can better understand your concerns and support you more effectively.

Thank you.

Best Regards,

Sophia

1. No
2. Personal
3. Attached
4. I am not trying to creat a form, I ma trying to access them from another organization on FB / Meta (See below link)

Remove the link for PII

Answer 3

Hello Bessy!

Good day. I would be grateful to help you.

From your description, it seems that you have a problem with Microsoft Forms app in your system. However, you still can’t use it. I understand that this issue has affected your daily working performance. Can you provide me below information for the most accurate guidance:

1. Are you able to open it from the Forms for the web instead of the application?
2. May I know whether you use a personal Microsoft account or a work/school account? If you are using work/school account, did it happen with your other colleagues?
3. Can you please provide a full screenshot of the error for us?
4. In addition, when you try to create a new Form/Quiz/Survey, can you create them without any problem?

Please don't hesitate to provide us with more details so we can better understand your concerns and support you more effectively.

Thank you.

Best Regards,

Sophia

Here is the screen shot

Answer 4

Hi Kevin Bessy

Welcome to Microsoft Community.

I realize that you've encountered a problem with " How to resolve a Microsoft Forms Error ", and I understand how you feel. Don't worry, I'll do my best to help you.

Based on your description and the additional information provided in your response, when encountering a permissions error with Microsoft Forms, you can troubleshoot and resolve the issue using the following steps:

1. Confirm Form Permissions

• Check Form Sharing Settings:
  • If the form was created by someone else, contact the creator to ensure they have correctly set the sharing permissions (e.g., "Anyone with the link" or "Specific people").
• Regenerate Form Link:
  • If possible, ask the creator to regenerate the form link and send it to you to avoid expired or corrupted links.

2. Verify Account Type

• Personal Account vs. Business/School Account:
  • Some Microsoft Forms may be restricted to business/school accounts (e.g., Office 365 organizational accounts).
• Try Switching Accounts:
  • If the form belongs to a business account, log in with the corresponding business email; if it's a personal form, check if you're accidentally using a business account.
• Check Account Status:
  • Ensure the account is not locked or restricted (e.g., unverified email).

3. Other Attempts

• Use Different Devices:
  • Try accessing the form using a phone, tablet, or another computer to rule out device compatibility issues.
• Check Link Format:
  • Ensure the form link is complete and has no extra characters (e.g., missing https:// or containing spaces).

If the issue still persists, it is recommended to provide more detailed error screenshots or technical descriptions for further analysis.

Feel free to share updates with me on how things are progressing after you've completed the aforementioned steps. Should you have any questions or require clarification, do not hesitate to reach out to me. I‘d like to do my utmost to assist you.

Best regards

Adrian.C-MSFT | Microsoft Community Support Specialist