problem facing while enter verification code

Question

Steps which mandatory to follow

1. verify that you're not robot
2. Create your account

Here while i try to verify my no. they send on verification code after enter that code the next step is enter you're all details such as

(a) Name

(b) Last-Name

(c) Country

(d) Phone no.

(e) Create Password

(f) Business phone no.

(g) verification code

after enter same verification code it shown wrong code and after i've try 10-15 times than they blocked my no.

now unable to create my account on power bi due to these issue

please help me out what to do

reach me out as soon as possible

Thanks

Answer 1

The verification code is correct and it does accept, but it will not redeem the code

There seems to be an error in redeeming the code. It keeps saying check back later.

Very frustrating as I cannot use my services I have paid for not happy

Answer 2

Hello KashishCC,

Good day! Thank you for reaching out to Microsoft community.

As per your description, it seems like that you are facing an issue while entering the verification code during the Power BI account creation process. The system:

• Sends a verification code, but when you enter it, it says the code is incorrect.
• After multiple failed attempts (10-15 times), your phone number got blocked.

I am sorry to see that you are unable to create your Power BI account.

However, luckily there is another specific channel for your mentioned concern where you will get some possible information for certain specific resources and platform from our related community members.

I understand your concern but since your problem is related to Power BI, I would also like to suggest you post your concern in the related community i.e., Ask a question - Power BI - Microsoft Fabric Community Q&A to get the detailed help from the experts.

Apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365 and have limited knowledge on the Power BI; so, to get the fast and better assistance, we have redirected you in the correct path.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

S M Nazmun Nur