Delete a computer, not a user

Question

I am the MS365 Admin for my small business. I have an MS365 Business Premium subscription.

One of my laptop computers died. I'm still operating other computers on the account. I want to delist it as a device, which will simplify the listing of devices and more importantly free up that copy of MS365 to keep below the 5-installation limit. It fully died - don't have access to the old computer.

When I get to the Devices screen and click on the computer, it offers only two choices: "Disable lost device" and "View Bitlocker keys" There is no choice for "delete"

**I am not looking to delete a user or account - only delete a particular computer.

Please - can someone guide me step-by-step to doing that?

Answer 1

The "Disable" option seems appropriate in this case (although the device isn't actually lost).

Answer 2

Hello, Stefan -

When I follow the instructions and get to the "Devices" page, it does not list "Remove" as a choice, Only two options are listed, "Disable lost device" and "View Bitlocker Keys."

Any other suggestions?

Thanks.

Answer 3

See https://learn.microsoft.com/en-us/microsoft-365/enterprise/device-management-roadmap-microsoft-365?view=o365-worldwide and the "Remove or unlink a device" section in the support article at https://support.microsoft.com/en-us/windows/manage-devices-used-with-your-microsoft-account-d4044995-81db-b24b-757e-1102d148f441.