Cannot access my emails from onedrive

Question

After syncing the emails to onedrive, all of them have disappeared from my outlook/comcast emails. The only ones showing are the emails prior to syncing them on onedrive. I desperately need to access my new emails without having to log into xfinity.com to get them.

Answer 1

Hello JaneGlenn,   Welcome to the Microsoft Community. Regarding the issue you mentioned about emails disappearing from Outlook/Comcast after syncing to OneDrive, it is important to clarify that emails do not typically sync to OneDrive automatically unless you use specific methods or third-party applications to do so.

To better assist you, please provide the following information:

• Could you explain in detail how you synced the emails to OneDrive? Did you use a specific application or manually move some files?
• You mentioned syncing "emails." In what file format are these emails stored in OneDrive? Are they PST files, EML files, or another format?
• During the sync process, did you choose to move the emails to OneDrive instead of copying them? If it was a move operation, this might have caused the emails to be deleted from their original location.

Please provide this information, and I will do my best to offer steps to resolve this issue. In the meantime, if you need urgent access to your emails, I recommend logging into xfinity.com to check for new messages to avoid missing important information. Best RegardsEliac | Microsoft Community Support Specialist