microsoft project

Question

Forgot password of Jash**@Jashn**.onmicrosoft.com Kindly Help we have taken package MSP not able to use and login

Answer 1

Hello vishnu dutt rai

Good day and thanks for reaching out.

I completely understand how frustrating it must be to be unable to access your account, especially when it’s tied to your MSP package and affecting your ability to work. I can imagine how critical this is for your operations, and I’m sorry to hear you’re facing difficulties with logging in. Can please confirm if the MS project is the only admin account? If yes, we will recommend you reach out to Microsoft Data protection Team.

For account recovery issues, such as a forgotten password, the best route would be to contact the Microsoft Data Protection and Support Team directly. If you're unable to reset the password or if the account recovery process isn't successful, reaching out to Microsoft’s Data Protection Team will be the best approach. They specialize in handling complex account recovery issues, especially for Microsoft services like those linked to an MSP package.

You can reach out to Microsoft support Team via Contact - Microsoft Support or call Global Customer Service phone numbers

Please note that when you call the support hotline during local office hours, the initial response will be handled by an automated system. After providing the necessary information, it should transfer you to a support agent.Please ensure you use the phone number registered with your account at the time of purchasing the tenant. During the phone call, you may need to provide information related to your subscription, such as your company name, billing details, registered phone number, and alternate email address. This will help the support team address your account and subscription-related inquiries more effectively

Let me know if you need further assistance or have additional questions, and I’ll be happy to guide you through the process!

Sincerely,

Bertrand | Microsoft Community Moderator