Share via

annually double charged

Anonymous
2025-03-16T10:31:44+00:00

Hello ,

I have microsoft 365 family and have been double charged.

Weirdly one in my bank account and other on my credit card.

I do have another hotmail account hotmail.com, however I don’t remember purchasing a microsoft 365 family using this email.

Can it be looked into please? I need to cancel one of the accounts an request refund.

Many thanks

Kind regards

Fabiola Murta

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-03-16T14:02:12+00:00

    Hi Fabiola ,

    Thanks for visiting Microsoft Community.

    I understand that you are currently facing an issue with unexpected charges that need to be resolved. Due to community privacy policy restrictions, I am unable to directly access your account. However, I will guide you on how to contact our online support team, who will assist you with such issues. Please follow these steps:

    1. Click on this link Contact - Microsoft Support , log in your personal Microsoft account and search for "Contact Microsoft Support."
    2. Click on "Contact Support."
      Image
    3. Select the product and issue type.
      Image
    4. Finally, choose "Chat with a support agent via web browser."
      Image

    I hope your issue gets resolved promptly.

    Best Regards,

    Jonathan Z - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments