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One file blocking onedrive sync

Anonymous
2025-01-17T18:19:07+00:00

Hi,

I am wondering if the following situation is normal operation for Onedrive or if something is wrong. I use a construction estimating program that is installed on my hard drive. The program uses job files that are stored on Onedrive. It can only open one job file at a time. When the program is running, one job file will be open and so that job file will obviously not sync on Onedrive until I close it. But it seems to freeze up Onedrive completely so none of my other files sync either. Is that normal? I thought Onedrive would just ignore the one file that is open and continue syncing everything else.

Thanks,

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2025-01-17T20:05:57+00:00

    Dear Jacob Fraser,

    Good day to you!

    I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

    I’m sorry to hear that you’re experiencing freezing issues with OneDrive. Based on your description, it seems that the construction estimating program you mentioned is a third-party application and not a Microsoft program. When you run this application, OneDrive appears to freeze and stops syncing files.

    To better understand the root cause of the issue, I’d like to clarify:

    • Do you experience this freezing issue with OneDrive only when this specific application is running, or does the same issue occur when you run other applications as well?

    The reason I’m asking is to determine whether the problem is related to compatibility between the third-party application and OneDrive or if it’s a broader issue with OneDrive itself. Identifying this will help us provide more targeted troubleshooting steps.

    If you could also share additional details, such as if the freezing happens consistently or intermittently, that would be very helpful.

    We need to first clarify the information before we can determine the subsequent troubleshooting plan, so we are sorry that we cannot directly provide a solution.

    I am looking forward to your response for further assistance.

    Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

    Kind Regards,

    Nahid Sultan

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