unable to onboard azure defender for iot sensor

Knud Højgaard 1 Reputation point

following the playbook at https://learn.microsoft.com/en-us/azure/defender-for-iot/organizations/how-to-manage-sensors-on-the-cloud and https://learn.microsoft.com/en-us/azure/defender-for-iot/organizations/how-to-activate-and-set-up-your-sensor, actual onboarding of the sensor ends abruptly when uploading the sensor license, with an orange error of Error: Sensor cannot connect to Azure IoT Hub (Unable to open DeviceClient connection. (6)). Please contact support.

Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
1,146 questions
Microsoft Defender for Cloud
Microsoft Defender for Cloud
An Azure service that provides threat protection for workloads running in Azure, on-premises, and in other clouds. Previously known as Azure Security Center and Azure Defender.
1,240 questions
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  1. António Sérgio Azevedo 7,666 Reputation points Microsoft Employee

    Hello @Knud Højgaard thank you so much for reporting the issue here, did you try the Troubleshooting steps documented here?

    And you made sure to Update sensor network configuration before activation ?