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Unable to recover - Please check your internet connection and try again

Terry McMahon 1 Reputation point
2021-09-07T13:47:49.47+00:00

I'm trying to recover my authenticator app accounts to a new android phone from a backup, but I get an "Unable to recover. Please check your internet connection and try again" message. I am on my WIFI.

Microsoft Security | Microsoft Authenticator
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  1. Terry McMahon 1 Reputation point
    2021-09-07T14:56:44.967+00:00

    Just to follow up, I turned off WIFI and tried again and received the same message. I then tried with the cellular network turned off and WIFI enabled and that failed with the same message. The app still works on my old android phone.

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  2. Terry McMahon 1 Reputation point
    2021-09-07T14:57:29.29+00:00

    I also made sure that the app had all correct permissions enabled.

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