onenote sync issue section

Question

When click on contact onenote file(highlighted below), it is coming up with below error. (something went wrong error)

so I downloaded it and try to open from desktop,it is opened but giving below error.

if we click on click here to repair this section, below screen is popping up, if we click "continue" does it harm?

where as if end user is trying to open after download below error is coming up. he is using MAC OS.

FYI: oneonte 2010 version, SHarePoint 2016
Please suggest what needs to be done on this case. There is no issue with other sections.

Answer 1

It may be caused by OneNote file failed to sync with SharePoint. You could refer this article to troubleshooting the issue.

1. In OneNote, click File -> Info -> View Sync Status.
2. In the Shared Notebook Synchronization dialog box, click any notebook icon with a yellow triangle warning over it to see the name of any section that’s causing sync problems.
3. Click the Sync Now button next to the notebook containing the section.
4. After the section syncs successfully, then download file from SharePoint, open again, compare the result.

Answer 2

Hi Emily Du,

Did you have a chance to look in to above thread?

Answer 3

Thank you. It worked.