login confirmation on the same authenticator

Question

I can't log into my sharepoint account because of the authenticator. I try to enter my account in the authenticator since I erase the data from my mobile and to enter my account I need to confirm session in the authenticator and it asks me for confirmation in the same authenticator and I can no longer enter my account, please help

Answer 1

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or this article

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40