How to access SharePoint, when getting m365.cloud.microsoft redirected you too many times ERROR?

Question

Hi,

I have m365 subscription to evaluate SharePoint online.

I purchased 2 Sharepoint licenses and assigned them to previously created users:

• first is Global Administrator
• second is regular user

Both have Sharepoint app turned on:

Issue occurs for both of above mentioned users.

Both of them can login to https://m365.cloud.microsoft/ and see the SharePoint application.

But when clicking the SharePoint application, new tab opens with error:

This page isn’t working

m365.cloud.microsoft redirected you too many times.

Am I missing some settings or configuration to access the SharePoint app?

Answer 1

Dear Alice,

Thank you for your post on Microsoft Community.

We would like to inform you that last week, we experienced a backend incident that affected access to the SharePoint application via https://m365.cloud.microsoft. Our engineering team has since resolved the issue, and the service is now functioning as expected.

If you are still encountering the error message:

“This page isn’t working – m365.cloud.microsoft redirected you too many times”

…it is likely due to outdated or conflicting cookies stored in your browser. We recommend clearing cookies for this site and trying again.

Below are the steps to clear cookies in Safari on macOS:

1. Open Safari.
2. Click Safari in the top menu bar, then select Settings (or Preferences).
3. Go to the Privacy tab.
4. Click Manage Website Data…
5. In the search bar, type m365.cloud.microsoft
6. Select the site and click Remove.
7. Click Done, then refresh the page or restart Safari.

For Google Chrome:

1. Go to the site: https://m365.cloud.microsoft
2. Click the lock icon 🔒 in the address bar.
3. Select "Cookies and site data" or "Site settings".
4. Click "Clear data" or "Remove" next to cookies and site data.
5. Refresh the page or restart the browser.

Please let us know if the issue persists after following these steps. We’re happy to assist further if needed.

Best regards,

Serena - MSFT | Microsoft Community Support Specialist

Answer 2

Thank You Serena.

This solved my issue.

Users are now successfully redirected to https://[MY_DOMAIN].sharepoint.com/_layouts/15/sharepoint.aspx