SharePoint 2013 Popularity Trend Empty for one site collection

shashank 131 Reputation points

One site collection shows ZERO data from last 6 months after running Popularity Trends report. Earlier it used to show the data. Also, we can see this report working fine for other site collections. Only 1 site collection is having this empty data issue which is weird.
The search is crawling the site, WSS_Usage service application is also running, Reporting feature is also active. What could I check other than these?
@Trevor Seward

SharePoint Server Development
SharePoint Server Development
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Development: The process of researching, productizing, and refining new or existing technologies.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Echo Du_MSFT 17,126 Reputation points

    Hello @shashank ,

    Please perform the following troubleshooting

    1.Please make sure this site collection is added to content source & crawled successfully.


    2.Make sure Microsoft SharePoint Foundation Usage Data Import and Microsoft SharePoint Foundation Usage Data Processing timers jobs are running.


    3.Check the SharePoint ULS Logs to check proper logs files are being generated.

    • C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\LOGS


    4.If the SarePoint Server says Upgrade Available. Please make sure you install the latest CU and run PSConfig Wizard in all the SharePoint Servers.

    Echo Du


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  2. shashank 131 Reputation points

    CU we are updating regularly. It says 'No Action Required'
    Regarding Deleting the service application, I am not very comfortable because it is a production environment and all other sites are showing regular popularity reports.
    For the logs, Please see below

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