SharePoint 2013 Popularity Trend Empty for one site collection

shashank 131 Reputation points
2021-09-08T04:54:47.28+00:00

One site collection shows ZERO data from last 6 months after running Popularity Trends report. Earlier it used to show the data. Also, we can see this report working fine for other site collections. Only 1 site collection is having this empty data issue which is weird.
The search is crawling the site, WSS_Usage service application is also running, Reporting feature is also active. What could I check other than these?
@Trevor Seward

SharePoint Server Development
SharePoint Server Development
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Development: The process of researching, productizing, and refining new or existing technologies.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Echo Du_MSFT 17,126 Reputation points
    2021-09-08T08:53:27.087+00:00

    Hello @shashank ,

    Please perform the following troubleshooting

    1.Please make sure this site collection is added to content source & crawled successfully.

    130157-s1.png

    2.Make sure Microsoft SharePoint Foundation Usage Data Import and Microsoft SharePoint Foundation Usage Data Processing timers jobs are running.

    130181-s2.png

    3.Check the SharePoint ULS Logs to check proper logs files are being generated.

    • C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\LOGS

    130182-s4.png

    4.If the SarePoint Server says Upgrade Available. Please make sure you install the latest CU and run PSConfig Wizard in all the SharePoint Servers.

    Thanks,
    Echo Du

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  2. shashank 131 Reputation points
    2021-09-12T13:11:48.307+00:00

    CU we are updating regularly. It says 'No Action Required'
    Regarding Deleting the service application, I am not very comfortable because it is a production environment and all other sites are showing regular popularity reports.
    For the logs, Please see below
    131315-capture5.png

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