Can't sign in microsoft whiteboard with my personal microsoft acccount on smartphone

rudra pratap singh 6

I can successfully login to whiteboard windows app with my personal account as shown inn image below :

But when I tried to login with the same account on the android app, it gives me the following error :

NOTE : I use it for school and everything, but it's not actually "tied" to anything (like a school email, work . . . Etc) I don't have an id and none shows on the subscription panel on Azure.

What is the problem in the android app, which forbids me from logging into whiteboard app with the personal account ? How can I resolve this ?

JamesTran-MSFT 36,361 Reputation points Microsoft Employee

2021-09-08T21:35:19.027+00:00

@rudra pratap singh
Thank you for your post!

Since this issue is more related to Teams, I've added the office-teams-windows-itpro tag to this thread so their community can take a look into this issue as well.

Additional Links:
Support for Microsoft Whiteboard
Microsoft Whiteboard Help
Microsoft Teams for Education
Microsoft 365 Tech Community

Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
JimmyYang-MSFT 48,706 Reputation points Microsoft Vendor

2021-09-09T02:36:01.51+00:00

@rudra pratap singh

Are you using the whiteboard in Microsoft Teams client?

Have you tried to change another device to login Whiteboard to see if it can be reproduced.

Please check again if your device is meet the requirements of Whiteboard app. The following picture is for your reference:
JimmyYang-MSFT 48,706 Reputation points Microsoft Vendor

2021-09-15T07:55:54.81+00:00

@rudra pratap singh

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.