SharePoint "Replace" or "Keep Both" prompt missing

Question

When trying to replace a file in a SP library, I get the below prompt "A file with this name already exists so we couldn't upload [file]. Add it as a new version of the existing file, or keep them both."

However, there are no dialog boxes/prompt with the buttons Replace or Keep Both as of last week. Where can I find the buttons or how can I replace my file (I need to keep all the metadata associated intact).

Answer 1

It turns out that the buttons were in fact present but the button text color was the same color (black) so I could not see the buttons. When I hover over the text, I see grey text. But without any hovering the text remains completely black so invisible with a black background. The text color corresponds to the same color used in the button "New+" on the screen. Second example is another internal site where I have green text.

Answer 2

This is my error, I have NO buttons for Replace or Keep Both:
https://learn-attachment.microsoft.com/api/attachments/45afbbf3-5049-4efb-8687-440da0d7f713?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/b225dd57-a9ac-48af-a837-939eae63f727?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

This is what I should be seeing (this is a screenshot from a site (external to my company) where buttons are available:

What is the setting that is preventing me from seeing these buttons? I am the admin of my site so have all rights. My site has not been updated recently by the developer, etc. I have made absolutely no changes to my settings in the past week. It's only since one week that have I this new "display" black box prompt vs. previous prompt white dialog with Replace or Keep Both.

Answer 3

Microsoft please can you fix this? We should not have to change the colour of our SP sites to fix the bug. Many thanks

Answer 4

I have the same problem. I guess it has something to do with this feature: https://www.microsoft.com/de-de/microsoft-365/roadmap?id=489833

But simply changing to another color isn't an option for us. Microsoft, please fix this!

Answer 5

My company is having this same issue and we don't want to change the color scheme. Microsoft, please fix this!