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Error code

Anonymous
2025-05-27T06:20:29+00:00

Good day,

I am experiencing error code 0x8190001 and error code 0x8004de44

Microsoft 365 and Office | OneDrive | For business | Android

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  1. Anonymous
    2025-05-27T07:20:19+00:00

    Dear SBONGILE ABIGAIL MOLOI,  

    Welcome to the community! Here are some suggestions to troubleshoot your issue:  

    1. Error code 0x8190001 in Office 365:  
      • To resolve this issue, you should check internet connection, as connectivity problems can often cause login errors.
      • Next, you should restart the browser and attempt to log in again. It's also important to keep your Office 365 applications up to date, as updates frequently include fixes for common issues. You can update Office by opening any Office app, navigating to File > Account > Update Options, and selecting Update Now.
      • Additionally, verify that your device's date and time settings are correct, as incorrect settings can interfere with authentication.
      • Running the Office Repair Tool can also help; you can access this by going to Control Panel > Programs > Programs and Features, selecting Office 365, and choosing Change, then opting for either Quick Repair or Online Repair. You can find more information on how to resolve the issue at the following link: Repair an Office application - Microsoft Support
    2. Error code 0x8004de44 in Office 365:  
      • To resolve this issue, you should check your OneDrive app is up to date. You can find more information on how to resolve the issue at the following link: Update the OneDrive for work or school sync app - Microsoft Support
      • You can update OneDrive by opening the Run prompt using Win + R keys > typing %localappdata%\Microsoft\OneDrive\update, and pressing OK. Then, double-click onOneDriveSetup.exeto install the latest version.
      • Or you can run the Windows Store Apps Troubleshooter can help detect and fix underlying issues; you can access this by navigating to Update & Security > Troubleshoot > Windows Store Apps in Windows Settings.
      • Lastly, if your issue persists, consider reinstalling the OneDrive app: Reinstall OneDrive - Microsoft Support

    If you want any further information or support, please let me know! 

    Best regards,

    Doris V - MSFT | Microsoft Community Support Specialist

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