Troubleshoot problems syncing OneDrive

Question

I can't sync my onenote on. your ac but have all my onenote on my iPhone.

Answer 1

Hello G Chan,

Thank you very much for your support. All has been resolved and it is now working correctly.

Thanks again

Answer 2

Hi Edward,

This my 2nd follow-up regarding your issue. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.

Thank you for understanding.

Chan G

Microsoft Community Moderator

Answer 3

Hi Edward,

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

Thank you. 

Regards,

Chan G

Microsoft Community Moderator

Answer 4

Hi Edward,

Thank you for using Microsoft products and making community posts.

It sounds like your OneNote isn’t syncing properly on your account but is working fine on your iPhone. Don't worry I will be helping you with this following steps:

1. Check Your Internet Connection – Ensure your Mac is connected to a stable network.
2. Manually Sync OneNote – Open OneNote, go to File > Sync All Notebooks, or try syncing each notebook individually.
3. Sign Out & Sign In Again –
   • Go to OneNote > Settings > Accounts on Mac.
   • Sign out of your Microsoft account.
   • Restart your Mac.
   • Sign back in and try syncing again.
4. Check OneDrive Storage – If OneDrive is full, syncing won’t work. Visit OneDrive Storage and check if you have available space.
5. Update OneNote & OneDrive – Open the Mac App Store and check if there are any updates for OneNote or OneDrive.

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator