No Email Option present when trying to set O365 MFA - security info under my account

GoodResource 376 Reputation points

Hi We are setting up Multi Factor authentication for users. Users do not get the option to set email where MFA code can be sent, when they try to set it by going to "Myaccount - Security Info - Add a method". Please let us know how we can make that option appear for the users.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,207 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Vasil Michev 98,681 Reputation points MVP

    Email is not a valid method for MFA. It's only acceptable for self-service password reset, but not for MFA.

    1 person found this answer helpful.

  2. Juliana Zhou 21 Reputation points

    I added the email MFA for one account but not for the other.
    The license types for two accounts are different. Maybe it's teh reason.

    0 comments No comments