Email is not a valid method for MFA. It's only acceptable for self-service password reset, but not for MFA.
No Email Option present when trying to set O365 MFA - security info under my account
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GoodResource
316
Reputation points
Hi We are setting up Multi Factor authentication for users. Users do not get the option to set email where MFA code can be sent, when they try to set it by going to "Myaccount - Security Info - Add a method". Please let us know how we can make that option appear for the users.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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GoodResource 316 Reputation points
2021-09-10T12:04:06.193+00:00 Okay found the answer. Email option is only for password reset and will appear only if the SSPR (Self service password reset) option is enabled for that option. By default it is enabled for Global Admins. To enable the same, one needs to go to portal.azure.com - password reset - properties - self service password reset enabled. Enable either for all or for a group. Once it is enabled, "email" option comes when an user checks in the "Myaccount-security info-add method" place.
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Vasil Michev 123K Reputation points MVP Volunteer Moderator2021-09-08T13:27:37.19+00:00 -
GoodResource 316 Reputation points
2021-09-08T13:45:20.443+00:00 Okay! but even if we only want to use it for SSPR (Self service pwd reset), how do we make it appear for users so that they can set it for password reset?
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Vasil Michev 123K Reputation points MVP Volunteer Moderator
2021-09-08T15:37:45.443+00:00 Should be enabled by default. If not, check the allowed methods under Azure AD blade > Users > Password reset > Authentication methods
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Anonymous2024-03-18T15:25:10.63+00:00 I added the email MFA for one account but not for the other.
The license types for two accounts are different. Maybe it's teh reason.