Microsoft Authenticator App Endless Loop

Question

I am currently trying to sign into my college email in order to register for classes but am being instructed to verify my login through the Microsoft Authenticator app. The only issue is that when I try to sign into my college email through the mobile app, it asks me for another verification through the mobile app. I do not know how else to sign into my account if the mobile app is telling me to use the mobile app for the number code. I am stuck in an endless loop of not being able to sign into my college email through the app and unable to access the verification code.

Answer 1

Dear Anthony,

Good day. Thank you for reaching out!

I’m very sorry for the inconvenience you’ve experienced, based on the details you shared.

In this case, I would recommend you contact your school account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:   

Revoke MFA sessions and require re-register in the Microsoft Entra admin center

For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn    
If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  

We appreciate your patience and are here to help. Looking forward to your response!  

Best regards,

Jade - MSFT | Microsoft Community Support Specialist

Answer 2

Dear Anthony,

Good day. Thank you for your patience and understanding during this time.

May I know if your problem has been solved or not? I am happy to help you if you have any further questions.

Greatly appreciate again for your patience and understanding.  

Best regards,  

Jade - MSFT | Microsoft Community Support Specialist