I can not access my account authenticator

Question

Hello I found myself in an eternal loop

I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. When try to access to my account they request:
Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. So I am unable to do that because the Authenticator hasn't been set up yet. There is no option to send a text message or receive a call.

If I try to enter https://aka.ms/MFASetup. or https://portal.office.com/account/#security they request the account. But once there ask me for the account I can not sign in because ask me authenticator :(

I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop.

Can you help me to break it and can recover my account.

Thanks.

Answer 1

Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. Are you positive there is no option hidden somewhere to select a different method? Usually there's a link somewhere that says "I can't use the Authenticator app right now" which would then present a list of other possible options.

Answer 2

@Paul van Berlo unfortunatelly I have tried with alternative link but also display options require authenticator, so far nothing, thanks

Answer 3

Same issue. I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). I simply can't log on and there is no way out.

Answer 4

OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. I then changed it to authenticate by sending me an SMS. Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working.

Answer 5

I am getting a same problem. please help me out from it.