M365 copilot not working on PowerPoint (mac / web/ android phone version)

Question

In PowerPoint with copilot (family plan) , it is not possible for me to create a presentation based on an existing file from (my OneDrive or any drive or on device folder) .
Whenever I share the link, or upload photo (sometime the upload icon disappeared)
Copilot responds with the following: "Sorry, I can’t do that just yet. For now, I can only create a presentation from a Word or PDF document. Start typing the name of a file, or copy and paste a link, and I’ll make some slides for you to edit."
on the web version , there are many attempts on find the right path or the file name, and it analysis a while But it never works

the same thing does not work on web and phone version M365 copilot but occasionally it works on ask copilot to generate a photo on free whatsapp version... whats the point paying for copilot?

I don't know if this issue is related to my settings or my subscription plan and it already used up 29 of my AI credit for nothing!

I have noticed that other people seem to have a similar issue. I look forward to a potential solution. Thanks.

Answer 1

Dear Steve,

Thank you very much for your prompt response and for clarifying the situation regarding the Copilot feature in PowerPoint. I must admit that the entire system was quite perplexing, and it took me a considerable amount of time, attempting to generate a PowerPoint presentation using the web version of Copilot, only to encounter persistent errors. Subsequently, I experienced the same issue even after subscribing to the family plan.

Eventually, after dedicating another two days to online tutorials, I did manage to generate a file. However, I was quite disappointed to find that the outline and the incorporated photos were in a state of disarray. Frankly, it seemed like a task that a young child could have executed with greater coherence.

As you rightly pointed out, it appears that the feature I was particularly interested in is restricted to enterprise versions of Office with the corresponding Copilot subscription, which was not made clear at the outset. Given my experience and your explanation, I concur that it does not seem worthwhile to maintain the subscription for this specific purpose at the moment. While I do find the chat functionality of Copilot on my phone to be enjoyable, my primary need was for its PowerPoint capabilities.

Therefore, I believe it would be best to wait until the system becomes more refined and the availability of features is more transparent.

Thank you again for your insights and commiseration.

Best regards

Answer 2

The problem is basically that Microsoft over-promises and under-delivers.

The feature you want is only available to users who have access to an enterprise version of Office with the matching version of Copilot. MS does a terrible job of making this clear.

I'm sorry you got caught by this. I'm not an MS employee, so all I can offer is commiseration.

If the AI feature is useful for other things, you might want to keep it. If you signed up specifically for the create from file feature, you might want to cancel the Copilot subscription.