Double Billing Concern After Upgrading

Question

Hello, I just renewed my Microsoft 365 subscription today, but after a few minutes, I thought why not to upgrade it to a Family Subscription. Therefore, I want to know whether I will be billed twice or if I will pay only the remaining amount.

Answer 1

You are welcome. Good luck!

Answer 2

thank you so much :)

Answer 3

https://support.microsoft.com/en-us/account-bil...

For Pakistan, you will not be qualified for proprated refund.

However, since you are canceling to switch to another plan, Microsoft might consider a refund, but you need to chat with the billing agent and explain the situation to them. They might have to manually do it for you.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 4

So, will i be refunded the paid amount? I am from Pakistan... I am not sure if the refunding policy works for my country too!

Answer 5

Hello,

It actually doesn't work that way.

You need to cancel the current subscription via https://account.live.com > Services and subscription, then subscribe to the Family plan.

Otherwise you would be billed for two plans. There's no way to simply pay the price difference to upgrade.