One time passcode is not showing in Microsoft Authenticator APP

Question

Unable to login at my account as in Microsoft authenticator app one time passcode is not showing my mobile app. Please suggest how to fix it ?

login ID - ***remove PII***

Answer 1

Hello Ratna, 

Thank you for contacting Microsoft Community. 

As you're unable to sign in and the Microsoft Authenticator app is not displaying the one-time passcode, the recommended action is to contact your organization's IT administrator. They will be able to reset your Multi-Factor Authentication (MFA) registration and assist with reconfiguring access through Microsoft Entra admin center. 

Once the reset is completed, you should be able to re-register your account in the Authenticator app and regain access. 

You can follow the identical instructions below to request that the administrator reset your authentication method: 

1 – Navigate to Microsoft 365 Admin Center, you can click Identity at the sidebar  

Microsoft 365 Admin Center website: Microsoft 365 admin center  

 

It will lead you to Microsoft Entra Admin Center (Microsoft Entra - Microsoft Entra admin center)  

Select Users  

Click All users   

 

Click on to the affected account name (your account)  

For example:  

 

2 – Select "Authentication Methods"   

 

3 – Click "Require re-register multifactor authentication"  

Next time the user sign in, the system will require them to set up a new authentication method. By using this, the affected user can re-set up the right authentication method     

I hope this information is helpful. Feel free to reach out again if the issue persists or if additional support is required.

Best Regards, 

Demi-N | Microsoft Community Support Specialist

Answer 2

Hello Ratna, 

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Best Regards, 

Demi-N | Microsoft Community Support Specialist

Answer 3

Hi Demi,

Thank for your response.

I have contacted IT team further to fix this issue.

Regards,

Ratna

Answer 4

Hi Ratna,

Thank you for your feedback! I’m wondering if your IT team has been able to resolve the issue. If you have any further questions, please don’t hesitate to reach out to me.

If my response was helpful, I’d really appreciate it if you could mark it as an Answer.

Also, I’d like to inform you:
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Starting July 16, new questions must be posted there.
Existing discussions on Microsoft Answers will remain accessible through July 21, after which customers will be redirected to Q&A.

Best Regards, 

Demi-N | Microsoft Community Support Specialist