installation error (error code 1603)

Question

=== Verbose logging started: 30 Jun 25 22:44:04 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Windows\Temp{335D45C2-CC5D-4B1D-90B8-B06ED217027F}.be\Smart Licensing Client Setup.exe ===

MSI (c) (24:E4) [22:44:04:648]: Resetting cached policy values

MSI (c) (24:E4) [22:44:04:648]: Machine policy value 'Debug' is 0

MSI (c) (24:E4) [22:44:04:648]: ******* RunEngine:

       \*\*\*\*\*\*\* Product: C:\ProgramData\Package Cache\{E8BB6CEA-F797-43FA-A91F-807D28B33E04}v14.02.01.0192\SLSetup 

       \*\*\*\*\*\*\* Action:  

       \*\*\*\*\*\*\* CommandLine: \*\*\*\*\*\*\*\*\*\* 

MSI (c) (24:E4) [22:44:04:648]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (24:E4) [22:44:04:648]: Grabbed execution mutex.

MSI (c) (24:E4) [22:44:04:655]: Cloaking enabled.

MSI (c) (24:E4) [22:44:04:655]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (24:E4) [22:44:04:655]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (EC:C8) [22:44:04:663]: Running installation inside multi-package transaction C:\ProgramData\Package Cache{E8BB6CEA-F797-43FA-A91F-807D28B33E04}v14.02.01.0192\SLSetup

MSI (s) (EC:C8) [22:44:04:663]: Grabbed execution mutex.

MSI (s) (EC:44) [22:44:04:663]: Resetting cached policy values

MSI (s) (EC:44) [22:44:04:663]: Machine policy value 'Debug' is 0

MSI (s) (EC:44) [22:44:04:663]: ******* RunEngine:

       \*\*\*\*\*\*\* Product: C:\ProgramData\Package Cache\{E8BB6CEA-F797-43FA-A91F-807D28B33E04}v14.02.01.0192\SLSetup

MSI (s) (EC:44) [22:48:19:506]: Product: Intergraph Smart Licensing Client -- Installation failed. 

MSI (s) (EC:44) [22:48:19:506]: Windows Installer installed the product. Product Name: Intergraph Smart Licensing Client. Product Version: 14.02.01.0192. Product Language: 1033. Manufacturer: Hexagon ALI. Installation success or error status: 1603. 

MSI (s) (EC:44) [22:48:19:511]: Deferring clean up of packages/files, if any exist 

MSI (s) (EC:44) [22:48:19:511]: MainEngineThread is returning 1603 

MSI (s) (EC:C8) [22:48:19:513]: RESTART MANAGER: Session closed. 

MSI (s) (EC:C8) [22:48:19:513]: No System Restore sequence number for this installation. 

=== Logging stopped: 30 Jun 25  22:48:19 === 

MSI (s) (EC:C8) [22:48:19:515]: User policy value 'DisableRollback' is 0 

MSI (s) (EC:C8) [22:48:19:515]: Machine policy value 'DisableRollback' is 0 

MSI (s) (EC:C8) [22:48:19:516]: Incrementing counter to disable shutdown. Counter after increment: 0 

MSI (s) (EC:C8) [22:48:19:516]: Note: 1: 1402 2: HKEY\_LOCAL\_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2  

MSI (s) (EC:C8) [22:48:19:516]: Note: 1: 1402 2: HKEY\_LOCAL\_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2  

MSI (s) (EC:C8) [22:48:19:516]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 

MSI (s) (EC:C8) [22:48:19:518]: Destroying RemoteAPI object. 

MSI (s) (EC:38) [22:48:19:518]: Custom Action Manager thread ending. 

MSI (c) (24:E4) [22:48:19:519]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 

MSI (c) (24:E4) [22:48:19:521]: MainEngineThread is returning 1603 

=== Verbose logging stopped: 30 Jun 25  22:48:19 ===

Answer 1

Dear chicchoi,

Good day! Thank you for sharing your concern with us here in the Microsoft Community.

To settle down your issue, we need to know more specific information from you:

Please confirm if you are facing this error while installing the application? If yes:

• What application did you try to install?
• Can you provide us your step-by-step process while installing the application?
• Can you give us the screenshot of the error issue? (Please kindly remove any personal information from the screenshot)

Your given information will help us determine your issue clearly and provide further troubleshooting steps.

I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet.

Kind Regards,  

Huy-K - MSFT | Microsoft Community Support Specialist

Answer 2

• What application did you try to install? Intergraph Smart Licensing (Hexagon)
• Can you provide us your step-by-step process while installing the application?
• Can you give us the screenshot of the error issue? (Please kindly remove any personal information from the screenshot)

If you tell me how to upload the file, You can also receive log files.

Answer 3

Dear chicchoi, 

Thanks for using Microsoft products and posting in the community, I'm glad to offer help. 

While waiting for your response, we have researched information for your issue: MSI installation error 1603 - Windows Server | Microsoft Learn

If it doesn't work for you, considering that issues related to Windows is beyond our support scope, I'd like to suggest post a new thread in the free Windows - Microsoft Community, it is our dedicated platform that can cope with the related questions and issues. 
If you still need a more definitive answer, the best next step would be to open a Unified Support ticket here: Contact Us - Microsoft Support (Paid support ticket) for quicker support.

Additionally, once again I want to clarify the scope of support available for your information:

• Teams Admin Center: You can submit a free support ticket here, but it's primarily intended for issues directly related to Microsoft Teams functionality. It doesn’t cover development-related questions or architectural guidance.
• Microsoft Q&A: This forum is a great place for community-driven support and advice based on publicly available documentation and research. However, we don’t have access to internal database or the ability to provide insights from the product engineering teams.

That said, the two most reliable paths forward are either checking the Windows Community post or submitting a Unified Support ticket, which includes input from Microsoft engineers, to connect directly with the Product Group.

We are willing to help you, but we are afraid of providing any incorrect information that may not benefit you, we sincerely hope you can get a perfect solution with the help of experienced supports and community members. We also welcome any community members to share any idea about your situation if one has related experiences. 

Kind Regards,
Huy-K - MSFT | Microsoft Community Support Specialist