"More information required" help needed for a student account with no permissions

Jessica 21 Reputation points
2021-09-09T05:44:16.457+00:00

I have been getting this notice for about a year now. "Your organisation needs more information to keep your account secure." I have no permissions to turn Security defaults off. I have a student account under the TDSB school board.

Attempting to login will show me "More information required."

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I will login, then, 130634-image.png

I have searched this up on how to fix and it says to disable Security defaults. Upon arriving at Azure Directory>Properties I get this.
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It looks like there is no way for me to access my settings to disable the Security defaults. Any ideas/fixes?

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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Domagoj Novak 586 Reputation points
    2021-09-09T07:17:06.753+00:00

    Hi,

    looks like two-factor authentication is enabled for your account and most likely tenant wide (whole school) in this case. To stop receiving this notification, you either have to set up Microsoft Authenticator or other available options on your phone by clicking on "I want to set up a different method", or request IT department to exclude you from MFA since you have no rights to do it yourself. This is a common security measure nowadays to keep your account safer from unwanted access.

    I would suggest configuring Microsoft Authenticator (free to download from Google Play Store/App store) and setting fingerprint push notification option. This way, you will receive a notification with approve/deny access options which you confirm with fingerprint (how often is based on current set policy) when you will be logging in. It is by far the fastest option, in my opinion, if you will choose to use the app.

    Kind regards,
    Domagoj Novak


    Don't forget to upvote if you found this helpful.

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  1. JamesTran-MSFT 36,496 Reputation points Microsoft Employee
    2021-09-09T21:57:11.16+00:00

    @Jessica
    Thank you for your detailed post!

    To disabling Security Defaults, you'll need an account with Security administrator, Conditional Access administrator, or Global administrator permissions. If you aren't an one of those admin's within your Azure AD tenant, you can reach out to your schools IT department, or find a specific user with the correct permissions and reach out to them.

    Finding the user:
    In order to find a user with permissions to disabling security defaults, you can navigate to:
    Azure Active Directory -> Roles and administrators -> Search one of the admin roles (for example, Global Admin) -> Select the role and view Active Assignments
    130836-image.png

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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