Authenticator app not sending code

Question

Hello, I'm writing to ask the question- why is my authenticator app not sending a confirmation code to my email address when trying to add my msft accou t? My school email used to be added, however my main email address had been compromised, so I had to log out of all sessions, change my password, and delete the authenticator app (which I'm planning to use for my microsoft account). The app also contained codes I need to use on a regular basis to gain access to specific apps. I appreciate any help that isn't mentioned in this post by Rota.Y - MSFT: https://answers.microsoft.com/en-us/microsoftedge/forum/all/why-is-my-microsoft-authenticator-app-not-sending/d4b6a974-cebd-4f8d-8899-fa39e7048d03 , or this: https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452 .

Answer 1

Hi,

Thank you for addressing the issue, I understand your concern, let me help you with this.

To resolve this, here are few steps to try:

• Ensure your Microsoft account recognizes the Authenticator app in security settings.
• Try reinstalling the app and resyncing it to refresh authentication.
• Use alternate sign-in
• Here is a link on backing up account credentials in Microsoft Authenticator.

      As it provides detailed steps to help resolve issues where the Authenticator app is not sending verification codes. 
  
      Reviewing the guide will ensure a more effective resolution—please take a moment to go through it.
  
     [Back up account credentials in Microsoft Authenticator - Microsoft Support](https://support.microsoft.com/en-us/account-billing/back-up-account-credentials-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40 "support.microsoft.com")
  

These steps should help, if you still face any further issue, do let me know- I am here to assist, Have a great day!

Best Regards,

Tani | Microsoft Community Moderator

Answer 2

Thanks a bunch, this finally helped!