teams issue with planner

Question

hello

I have a user who is having issues with planner in teams.

she get this message very now and again

Correlation Id: ***Removed PII*** Time Stamp: 2025-07-08T10:57:26.211Z

if she goes to setting accounts and reissues her license the issue resolves it self or goes away if she restarts her machine.

I have tried office repair and signing her in and out of her account but the issue seems to keep happening.

any help would be appreciated. wont let me upload screen shots

chris

Answer 1

H, 

Good day! I hope you're doing well. 

I just wanted to follow up and see how things are progressing with the issue we discussed. Have you had a chance to review the response provided? Are you experiencing any difficulties performing the providing steps? 

Please don’t hesitate to reach out if you need any further assistance.

Please kindly be noticed that Outlook is now supported on Microsoft Q&A. Starting July 16, new questions must be posted there. Existing discussions on Microsoft Answers will remain accessible through July 21, after which customers will be redirected to Q&A.

We value your feedback, please mark it as an Answerif it help resolve your issue/ if it answer your question. This helps others in the community with similar questions find solutions more easily. 

 Thank you & Best regards, 

Tamara-Hu - MSFT | Microsoft Community Support Specialist.

Answer 2

Hi Chris, 

Thank you for the additional details.  

While waiting for your user's confirmations about switching platforms and devices, you can advise her to try these suggestions to see if the issue still persists:

Perform a Clean Boot: 

• Type msconfig in the search bar and press Enter.
• In the System Configuration window, go to the Services tab, check "Hide all Microsoft services," and then click "Disable all."
• Go to the Startup tab and click "Open Task Manager."
• Disable all startup items.
• Restart the computer and check if the issue persists.

Reset Teams Settings: 

• Ensure that Microsoft Teams is completely closed. You can check the system tray to make sure it's not running in the background.
• Navigate to %appdata%\Microsoft\Teams and delete the settings.json file. This will reset Teams settings to default.
• Open Microsoft Teams again. The settings will be reset, and you can check if the issue persists.

Clear Teams cache on Windows:  
Clear the cache of Microsoft Teams desktop client and see if it makes any difference.  

Below are the steps:  

• Sign Out from Teams application.
• Go to File Explorer, paste “%appdata%\Microsoft\teams” in location box and press Enter.
• Clear files in “%appdata%\Microsoft\teams\blob_storage” location.
• Clear files in “%appdata%\Microsoft\teams\Cache” location
• Clear files in “%appdata%\Microsoft\teams\databases” location
• Clear files in “%appdata%\Microsoft\teams\GPUcache” location
• Clear files in “%appdata%\Microsoft\teams\IndexedDB” location
• Clear files in “%appdata%\Microsoft\teams\Local Storage” location
• Clear files in “%appdata%\Microsoft\teams\tmp” location
• Restart Teams and login your account.

Feel free to reply if you need any further assistance. Thank you for your understanding so far!  

Best regards,  

Tamara-Hu - MSFT | Microsoft Community Support Specialist.

Answer 3

hello

she is running windows 11 and has all the latest updates for teams as i have tried uninstalling and reinstalling teams also.

i have asked the user to see if she gets the issue in the online version. but this is an issue with her desktop teams application. she is the only user who is having the issue.

kind regards

chris

Answer 4

Hello Lanesystems Admin, 

Thank you for reaching out to Microsoft Community. 

I’m sincerely sorry if this issue causes your user any inconvenience.  

Before providing you with the accurate solution, can you confirm some information about your user’s Teams and Planner: 

• What kind of operating system that she uses for her Teams (Windows, MacOS,...)?
• Does this issue still persist when she switches to another device?
• Did she try to switch to other flatforms(Teams desktop app, online web, mobile) to see if the issue still occurs?
• Is her Teams and Planner updated to the latest version?

I would really appreciate it if you could provide screenshots demonstrating the issue. (Please remember to remove any personal information before attaching them to your response).   

Your response will help us to determine where your issue comes from and provide the suitable solution.   

Feel free to reply if you need any further assistance. Thank you for your patience and cooperation! 

Best regards,  

Tamara-Hu - MSFT | Microsoft Community Support Specialist.