I am trying to download excel and word desktop, but every time I login to office.com or Microsoft, it redirects me to https://m365.cloud.microsoft/chat/ - this copilot thing????? so frustrating.

Question

I am trying to download excel and word desktop, but every time I login to office.com or Microsoft, it redirects me to https://m365.cloud.microsoft/chat/ - this copilot thing????? so frustrating.

Anonymous

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Answer 1

Hi Tom,

May I know if your problem has been solved or not? I am happy to help you if you have any further questions.

If my answer is helpful, mark it as an answer, which will definitely help others in the community who have similar questions find solutions to their problems faster.

Regards,
Alexis-NG - Microsoft Community Support Specialist

Answer 2

Hi Tom,
Thanks for reaching out to the community.

For the question you have on the query, I'd love to inform you that Microsoft has rebranded and redirected the traditional office.com and microsoft365.com portals to a new unified experience at: https://m365.cloud.microsoft

This is now called the Microsoft 365 Copilot app, and it integrates productivity tools (like Word, Excel, PowerPoint) with Copilot AI features in a single interface

Refer to: The Microsoft 365 app transition to the Microsoft 365 Copilot app - Microsoft Support

You can download your application at the last option of the left side bar:

Furthermore, although Microsoft may prioritize the Copilot Chat interface for your account type, you can still download the desktop versions of Word and Excel through different portal:

Go to: https://account.microsoft.com/services
Sign in with your Microsoft 365 account.
Under Microsoft 365, click “Install Office”.
Follow the prompts to download and install the desktop apps.

If you have any further question about downloading Microsoft desktop app, please don't hesitate to reach out.

Regards,
Alexis-NG - Microsoft Community Support Specialist

Answer 3

Which version of Office do you have? To install the full set of Office programs (using an active subscription or perpetual license), sign in to your account at https://account.microsoft.com/services.

For more, see https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.