Why Will the Microsoft Authenticator QR Scanner Not Open?

icm3580 1 Reputation point

I am trying to set up an account with the US Air Force. Their website prompted me to scan a QR code with my phone after creating a password. I scanned it. It automatically opened my Microsoft Authenticator App. Nothing happens. I tried to manually add it by clicking on the "+" on the Authenticator App. It provides the option to scan a QR code. I clicked that option. Nothing happens! I cannot add it any other way. And yes, the dialogue box on the Air Force website that prompted me to scan the QR code literally states that Microsoft Authenticator App is among their recommended choices. This is clearly a problem with the app.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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