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Not getting verification code

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Anonymous
2025-06-27T09:59:29+00:00

I have a brand new laptop. Installed everything successfully yesterday and before shutting down it updated automatically. Today it doesn't recognise my pin or face and asked me to login using Microsoft account. All good, but once I click "send code" I never receive it on my mobile. It's the correct number, I have the correct password, but I cannot login to my pc as I never receive the verification code by a message to my mobile. I really need help as following the steps doesn't help and the system doesn't give me any other options to verify it's me.

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  1. Anonymous
    2025-06-27T14:42:16+00:00

    Hello Louis.

    Thank you for posting this issue in the community forum.

    As per your description, you are facing the problem with the verification code and also want to unblock your device.

    I would like to recommend you some following steps to fix your issue:

    • Use a different verification method Look carefully at the login screen-sometimes there's a subtle link like “I don’t have access to this” or “Use a different method.” It might let you verify via alternate email or Microsoft Authenticator.
    • If you are facing verification code issues. As there are a number of possible explanations for why verification codes don't always arrive. You can follow the steps to fix this by troubleshooting verification code issues in the mentioned link: Troubleshooting verification code issues - Microsoft Support

    Hope this will fix or resolve your issue.

    Sincerely,

    Danny_98| Microsoft Community Moderator

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  2. Anonymous
    2025-07-18T09:40:36+00:00

    Please solve my issue

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  3. Anonymous
    2025-07-19T05:09:45+00:00

    I have a brand new laptop. Installed everything successfully yesterday and before shutting down it updated automatically. Today it doesn't recognise my pin or face and asked me to login using Microsoft account. All good, but once I click "send code" I never receive it on my mobile. It's the correct number, I have the correct password, but I cannot login to my pc as I never receive the verification code by a message to my mobile. I really need help as following the steps doesn't help and the system doesn't give me any other options to verify it's me.

    Please Solve My problem

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