Microsoft Translator Not Working With Android Listening and Translating to 'Speech and text language'

Question

A Microsoft Translator problem:
With an iOS 'sending device' (set to English), all languages work on the recipient's device. But with an Android 'sending device' (set to English), only the 'text only languages' (eg. Persian) work on the recipient's device. If a 'speech and text language' (eg. Spanish) is chosen on the recipient's device, then the English input is 'translated' to a slightly altered English text.
Is there a setting to a fix this? Or is it a known bug that can be fixed ASAP please?

Answer 1

Hi,

Thank you for posting your query on our forum, let me help you with this.

The Microsoft Translator issue on Android is a known problem.

Here are the steps to fix this:

Check language settings:

Make sure both devices are using the correct language.

Update the app:

Install the latest version from the Google Play Store.

Clear cache and data:

Go to Settings > Apps > Microsoft Translator, then clear cache and data.

Reinstall the app:

Remove Microsoft Translator and install it again.

Report the issue:

If it still doesn’t work, contact Microsoft Support or give feedback on their forum.

Here, is the feedback link, where you can share your experience so the team will work accordingly and try to resolve the issue as soon as possible.

                           [Send feedback to Microsoft with the Feedback Hub app - Microsoft Support](https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332 "support.microsoft.com")

I hope this helps.

Best Regards,

Tani | Microsoft Community Moderator.

Answer 2

Thanks, Tani.

Unfortunately those suggestions didn't work.

I've left further feedback as you suggest, but am glad to hear it's a "known problem".

Would you be able to give a timescale as to when we're likely to see it fixed?