Hi @EBA ,
Please note that Dynamics CRM is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.
You may ask the experts in the dedicated Dynamics CRM forum over here:
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum
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and/or accept as answer
, thank you!
Best regards,
Leon