Windows 2019 Server Freezes Randomly after a few Months

Question

We have a Dell Poweredge T440 server for remote desktop users. We have about 20 simultaneous users. The server had been running fine for a few months than all the sudden, everyone is saying the server is lagging. The windows Even Viewer showed Event ID 508/533 that "this problem is likely due to faulty hardware". The SSD is Samsung 870 EVO so I thought OK we need a new SSD. Replaced the SSD the server ran OK for a few months, then had the same issue again. So I did more research and figured Samsung 870 EVO is consumer grade SSD not for business. So I replaced it with Samsung 883 DCT, which is Enterprise class SSD. Now a few months later, the issue happened again. Any idea? Thank you

Answer 1

Hello,

You might consider to make some changes in power settings just to check if this will make any difference.

Change the BIOS power management settings to prevent it throttling performance to save energy.
Change the Windows Power Options “AHCI Link Power Management” settings to turn them off, and prevent Windows from powering down the connection to these devices.

Modify PCI Express Link State Power Management settings.
Right-click on the Start menu image and choose Control Panel.
Change the View By (at the up right) to Small icons and then open Power Options.
Click Change plan settings (next to "Balanced") and then select Change advanced power settings.
Scroll down to find and expand the PCI Express setting.

Now set the Link State Power Management to:

Maximum power savings if this setting is already set to OFF, or,

Put this setting to OFF if this setting is already enabled. (Maximum/Minimum power savings).

Second option:

Disable Sleep, Hibernate and Fast Startup.
From Control Panel open Power Options.
At the left choose "Choose what the power buttons does".

Click at "Change settings that are currently unavailable" option.
Scroll down and uncheck the "Turn on fast startup (recommended)" option and click Save changes.
Then, at Power Options main window, select Change plan settings.
Click Change advanced power settings.
Expand Sleep and then set the Sleep after and Hibernate after options to Never. -> OK -> Restart

You might consider increasing the virtual memory (Paging file) too.

I hope this will help you!

Answer 2

If you have confirmed the hardware is the issue then I'd get in touch with the vendor
https://www.samsung.com/us/support/contact/

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