Hello, Joey Raniel
Welcome to Microsoft Q&A
Thank you for your feedback. This blue screen error indicates that the Windows kernel encountered an invalid request or data while attempting to perform a memory operation (possibly filling a memory region), resulting in an invalid opcode fault. Although the error occurs in the kernel itself, it is usually caused by third-party drivers, hardware issues (especially memory), or corrupted system files, which cause the kernel to receive incorrect data or instructions.
Here are some troubleshooting solutions:
Update all drivers:
Chipset drivers: This is the most important step. Visit the motherboard manufacturer's official website to download and install the latest chipset drivers.
Graphics card drivers: Visit the graphics card manufacturer's (NVIDIA, AMD, Intel) official website to download the latest drivers.
Network card drivers, sound card drivers, storage controller drivers, etc.
Avoid using driver management software and download drivers directly from official websites whenever possible.
Check memory (RAM):
Memory issues are a common cause of KMODE_EXCEPTION_NOT_HANDLED.
Run the Windows Memory Diagnostic Tool: Type “memory diagnostic” in the Windows search bar, select “Windows Memory Diagnostic,” and restart your computer to run the check.
If possible, use a more professional memory testing tool, such as MemTest86 (requires creating a bootable USB drive).
If you have multiple memory modules, try removing one or testing them individually to identify any faulty modules.
Did you install new hardware, software, drivers, or perform a Windows update before the blue screen issue occurred? If so, try uninstalling or rolling back these changes.
Test in Safe Mode:
Try entering Safe Mode. If the system is stable in Safe Mode, this typically indicates that a third-party driver or startup item is the root cause of the issue.
Reinstall Windows:
If software-related solutions do not work, you can try reinstalling Windows. Before doing so, please back up your important data.
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If none of the above methods work, then the issue is likely hardware-related. We recommend contacting a professional computer repair technician or the manufacturer's after-sales service for assistance.
I look forward to your feedback.
Best Regards,
Ami | Microsoft Q&A Support Specialist