Hi Glenn Ananta
These symptoms show a virus infection, partially removed by antivirus.
My sincere advice is save your important data and reinstall from scratch.
How to Fix this Windows Script Host Code 80070002 Problem in my Laptop?
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Glenn Ananta
40
Reputation points
Dear Microsoft Support Team,
Yesterday, I encountered a sudden problem on my laptop, where I saw a pop-up message indicating that a certain file was missing, but I didn't understand what it was. After the message appeared, I experienced some oddities where my File Explorer took an unusually long time to load, and I couldn’t perform certain functions or access some systems or applications. For example, I couldn’t find “Virus and Threat Protection” because a message stated that my IT administrator had set access restrictions, preventing me from accessing it.
I would greatly appreciate your guidance and assistance in resolving this issue. If you require any further information or if you have any specific troubleshooting steps that you recommend, please let me know. I'm eager to restore the functionality of my laptop and ensure its stability.
^^Screenshot^^
Sincerely,
Glenn Ananta
Windows for home | Windows 11 | Performance and system failures
Answer accepted by question author
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Spigolo 131.2K Reputation points Volunteer Moderator2025-07-27T11:41:09.3266667+00:00 -
Glenn Ananta 40 Reputation points
2025-07-27T11:57:57.13+00:00 Thanks for answering, do you have any link video tutorial for reinstall windows from scratch? Actually im really new to this kind of thing
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Spigolo 131.2K Reputation points Volunteer Moderator
2025-07-27T12:02:50.0166667+00:00 -
Glenn Ananta 40 Reputation points
2025-07-27T12:36:09.75+00:00 okay, thank you sir
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Spigolo 131.2K Reputation points Volunteer Moderator
2025-07-27T12:39:07.9466667+00:00 You're welcome Glenn.
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Answer accepted by question author
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_AW_ 64,426 Reputation points Volunteer Moderator2025-07-27T11:39:26.21+00:00 It looks like there's a scheduled task left over from some removed malware and the malware has set some policies to compromise the computer. To fix the problem and check for any further malware, please provide Farbar Recovery Scan Tool (FRST) logs for analysis.
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Note: If you are using Edge or Chrome, SmartScreen may initially block the download. Click on the three dots next to the warning and select Keep => Show more => Keep anyway.
- If your computer's language is not English, rename FRST64.exe to FRST64English.exe
- Run the tool, leave the default settings, and press Scan.
- Zip the logs, FRST.txt and Addition.txt, then upload to a cloud storage service like OneDrive, Google Drive or gofile.io
- Post the share link.
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Glenn Ananta 40 Reputation points
2025-07-27T12:31:16.1033333+00:00 Thanks for answering my question, after i doing that, what is the next step should i do?
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-27T12:32:27.1333333+00:00 You share the logs and I'll provide a Fixlist to resolve the issue.
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Glenn Ananta 40 Reputation points
2025-07-27T12:39:49.3666667+00:00 """""" this is the link
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-27T12:42:22.8066667+00:00 Please change the share permissions to "Anyone with the link" as the logs are inaccessible.
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Glenn Ananta 40 Reputation points
2025-07-27T13:08:09.0066667+00:00 okay, done
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1 additional answer
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-27T13:44:58.76+00:00 - Download Fixlist.txt and save it in the folder where FRST64.exe is located.
- Close any apps with unsaved work.
- Run FRST64.exe and click "Fix".
- The computer will reboot to complete the process.
Please upload Fixlog.txt so I can check if further action is required.
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Glenn Ananta 40 Reputation points
2025-07-27T17:06:38.1366667+00:00 It workss! Thank you sir for your help! This is the link for the fixlog https://drive.google.com/file/d/1H95suyUU43TKgl8dOF1TBLy4ak7MKZSt/view?usp=sharing
Please tell me if there is something else i need to do sir
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-28T02:53:34.5566667+00:00 Most of your 'C' drive and all of your 'D' drive had been excluded from detection as well as all drivers. That has been resolved. There's just some services to fix.
Download this Fixlist and run it as you did with the last one.
After the reboot, open Windows Powershell.
Copy and paste in the following command then press enter:
gsv dosvc, usosvc, wuauserv | ft -auto Name, DisplayName, StartType, StatusPost a screenshot of the result.
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-29T11:38:44.82+00:00 Have you run the second Fixlist to restore the services?
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Glenn Ananta 40 Reputation points
2025-07-31T11:38:04.42+00:00 Sorry for the late reply sir, this is the link for the screenshot
https://drive.google.com/file/d/1IDom7tKFJfg7OjZPmaIgM_aV7uO914VK/view?usp=sharing
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_AW_ 64,426 Reputation points Volunteer Moderator
2025-07-31T11:42:41.13+00:00 Thanks. The missing services are all good now.
To remove the Farbar scanner and its folders, rename it to uninstall.exe and run it. A reboot will be required.
Good luck :)
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Ramesh Srinivasan 173.9K Reputation points Volunteer Moderator2025-07-31T12:17:36.3766667+00:00 Adding to AW
Looks like BITS is disabled.
BITS Background Intelligent Transfer Service Disabled StoppedPlease enable that as well.
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Glenn Ananta 40 Reputation points
2025-07-31T12:23:00.6333333+00:00 @Ramesh Srinivasan Should i use that command at the Windows powershell too?
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Ramesh Srinivasan 173.9K Reputation points Volunteer Moderator
2025-07-31T12:24:44.07+00:00 From admin Command Prompt, please run:
sc.exe config bits start= demandPress Enter.
If the output says "[SC] ChangeServiceConfig SUCCESS" then it ran correctly.
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Glenn Ananta 40 Reputation points
2025-07-31T12:25:03.3666667+00:00 @_AW_ Thanks a lot for your help sirr!! Salute
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Glenn Ananta 40 Reputation points
2025-07-31T12:27:20.8266667+00:00 @Ramesh Srinivasan It Ran correctly sir, thanks for your concern :)
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Ramesh Srinivasan 173.9K Reputation points Volunteer Moderator
2025-07-31T12:30:07.67+00:00 @Glenn. It's a permissions issue. Please wait for a fix from .
Update:
I see it ran correctly now.
That's it.
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