Remote Desktop gateway users prompted for Azure MFA several times a day

Chad D'Auray 6 Reputation points
2021-09-13T19:00:14.873+00:00

We have a Remote Desktop gateway using Azure MFA (plugins installed on a sperate NPS).

The Remote Desktop gateway and the NPS are both running on Windows Server 2012 R2.

Our users have a phone call to mobile phone to confirm login. Works fine. They use the native Remote Desktop client in Windows with the advanced option to "connect from anywhere" and specify a server name.

Users are complaining that they get several phone calls to confirm login after they are already connected to the Remote Desktop. I looked at the activity logs in Azure admin center and they get a phone call every hour or so.

Why?

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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