Display Names not synchronising with apps

ICT CSO 21 Reputation points
2021-09-14T01:25:48.15+00:00

Hello everyone,

This is a rather simple issue, I have changed a large number of details pertaining to users, their display names being the visible issue.

These changes do not seem to have propagated to applications (like teams, outlook and shifts). Except for 3 users (of 50 or so).

Any way to force a synchronization of this information or is there likely some kind of error preventing the service from running correctly?

Thanks in advance.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. VipulSparsh-MSFT 16,251 Reputation points Microsoft Employee
    2021-09-14T08:02:38.993+00:00

    @ICT CSO Its a cache issue where the application takes time to update the updated version of details. Manually clearing the cache would help on local machines, for others you need to wait till it propagates.

    Here is how other people are clearing cache :

    https://techcommunity.microsoft.com/t5/microsoft-teams/team-members-title-and-location-not-updating/m-p/166385
    https://techcommunity.microsoft.com/t5/microsoft-teams/teams-does-not-refresh-members-information-from-office-365-admin/m-p/206102/page/2

    You will need to wait till it syncs on its own for others.

    -----------------------------------------------------------------------------------------------------------------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

    1 person found this answer helpful.

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  1. Emi Zhang-MSFT 23,031 Reputation points Microsoft Vendor
    2021-09-16T06:54:39.853+00:00

    Hi,
    Thanks for sharing solution here, other partners who read the forums with the same issue can get more information from the correct result.
    Thank you.

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