contact support

Question

for the refund request, I created support request and in refund request it says that "There are no invoices eligible for an expedited refund. Contact Support" how can I contact support to discuss about refund request.

Answer 1

Hi Krishna,

Please DO NOT CLICK the "Request a refund" button. Your goal is to create a support request, not click on one of the solutions. Please carefully follow the instructions I gave you. I will post them again below for reference.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. On right, enter billing in the box and click Go

4. Select Billing and click Next

5. Select your subscription from the dropdown and click Next

6. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

7. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

8. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

9. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP