Unable to register at Pearson vue website due to two candidate ids

Question

Hi team,

I am facing an issue where I am unable to login or create a user name on pearson vue website. I called the help desk and I was told it is due to the fact that I have two candidate IDs associated with the same account (my personal email id – anurag.infy@Stuff .com) One at Microsoft and one with Pearson.

The details registed on MS website/Learning dashboard is :
• anurag.infy@Stuff .com
• MCID 991938879

The details registed pearson is
• anurag.infy@Stuff .com
• Candidate: Mister ANURAG KUMAR
• Candidate ID: MS0991834108‎
• Registration ID: 402717883

I am unable to contact Microsoft for this error as there is no contact information. My exam is tomorrow at 5 AM EST. I am not sure if I need to resolve this or login to pearson vue to take any exam. Please help asap. What do I need to do to register on Pearson vue to take this exam. I am in India for a medical emergency and my India contact number is : +918929897275
Thanks and Regards,
Anurag Kumar

Answer 1

Hi @Anurag Kumar ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Certification Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Pearson VUE Support:
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

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Regards
Andreas Baumgarten