Authenticator login request using wrong email account

Question

Hello, my company is using Microsoft 365. My email account is [PII removed]

I can access  https://myaccount.microsoft.com/organizations  without any issue.

But when I get any sharepoint URL link from other organizations(SAP) I work with, or even I tired to leave them like above image, I can’t access due to wrong email id of Authenticator app.

 

Below window is asking me to approve in my authentication app. You can see there is wrong email address([PII removed]) instead of my company email id.

In the Miscrosoft Autenticator app of my mobile phone, there is only one account which is my company email ([PII removed]).

Even I tried to add above wrong account in my mobile phone, it’s impossible. Below error message was generated.

 Please help me how to fix that wrong email account authentication at receiving from other organization. I need to work together with them.

Answer 1

Hi @오영우 James Oh 

Thank you for posting your question in the Microsoft Q&A forum. 

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. 

To better understand the issue, could you please resend the image and the error message? It’s possible there was a mistake, as I’m currently unable to view any attachments. 

From my perspective, this issue arises due to Azure AD guest account misconfiguration. In this case, I suggest contacting that organization to have them remove the guest account associated with the incorrect email address you mentioned and then reinvite your correct email address. This will reset your guest identity and allow you to re-register MFA. 

Thank you for your understanding and cooperation.