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Emails in my inbox list don't appear properly as of one or two days ago. Instead of listing the sender name, subject, etc., only the first few lines of the raw message header are shown. In the reading pane, the entire raw message is shown, not the normal message. I didn't make any changes in Outlook options of settings. Any ideas on what causes this, or how to get back to a normal list of emails?
This is a bug in your content scanner - RazorGate-Vadr. It doing something that corrupts the emails for outlook.
I've seen this previously with mcafee and norton's antispam scanners, although not for several years. Use webmail until its fixed. Email is fine on mobile devices too. Outlook is just more temperamental and less forgiving when a message is mailformed.
I use Bitdefender, and Razorgate seems to be a different company and I have no Razorgate products. Why would Razorgate would get mentioned in the email headers from both spammers and legitimate contacts? I'd think a local content scanner would not add anything except to the subject line.
It's your email host doing the scanning. Contact your email host and let them know you are affected.
Don't waste your time repairing outlook.
It is starting to look like some content scanner and not display rendering. Emails before mid-day on Monday are displayed properly. All emails from later, have this extra stuff in the header and display as raw headers. Bell Canada has the "sympatico.ca" email domain that I use but I don't know who actually runs it, and if they added this thing.
X-RG-Rigid: 684FA7AB0BBAF24
.
X-RazorGate-Vade: 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
X-RazorGate-Vade-Verdict: clean 0
X-RazorGate-Vade-Classification: clean
Yeah, it's this scanner is causing problems: X-RazorGate-Vade.
Vade released an update to the software or scanning definitions yesterday and it is causing problems for POP accounts - have yet to see an IMAP user say its broken for them.
A user brought it to my attention around 2:30 ET yesterday.
I've sent the info to Vade, will see what they say. I'll change one of my emails to IMAP and test it but also want to see it fixed, not avoided :)
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Is there a fix?
I think everyone affected wants to see it fixed. :)
I have a lot of clients who prefer POP for one reason or another (often because their mailbox size or they want as little of their data online as possible).
It appears to be fixed now, 3/4 of the emails yesterday were OK, all emails today are OK. The difference is Vade's screening information is further down in the overall header where it should be instead of placed at the very top where it hides the fundamental email header lines. Unfortunately nothing that looks like a version number in that block of info to confirm an update.
The idea of pre-release testing occurs to me. So do adjectives that might get my comments autodeleted :)
Thanks for the update.
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A number of users are reporting this, myself included. I am not aware of any update from Microsoft on this. Hopefully we hear shortly from them.
I also found Trust Center, checked the option to show all emails as plain text, restarted Outlook, unchecked that box, restarted Outlook, and the problem still happens. So that doesn't seem to be the issue. Thanks for letting me know it's happening to others too, that kind of helps.
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Hello Andy. The issue of Outlook displaying the raw email headers rather than the sender's name and subject in the Inbox and Reading Pane has recently impacted a large number of users, as verified on Microsoft Q&A. This is likely due to a rendering bug (as opposed to configuration changes made by the user) or corrupted view settings in Outlook, which users can easily reset. You may try to reset the view settings by going to View > View Settings > Reset View, and then restart Outlook. If that does not help, you can try to open Outlook in Safe Mode (outlook.exe /safe) to see if add-ins are causing it. Then you may try to an Online Repair of Microsoft Office via Control Panel, though it is less likely to resolve a display rendering issue.
Please let me know if you have further questions or this helps.
Best regards,
Hi Robert, I tried starting in /safe from a command window first, and the problem still existed. Then I started from the desktop icon and tried resetting the view and restarting Outlook, and also tried changing the preview to no lines and then back to 1 line, and the problem is still there. I'll try the repair but won't have time until much later today.
I’ve tried all of the above and the problem remains.
BTW, if you are using POP, switch to IMAP. Of the affected users who mentioned the account type, all used POP. One said email worked on his mobile phone, which is usually set up as imap.
The account is POP, I'll see how to change that to IMAP tomorrow and update here later tomorrow. Thanks.
Go to File > Account Settings > Account Settings.
You need to remove the pop account from your profile on the email tab- this will only remove the email account, not the pop PST file.
Then add the account back. If you are using an older version of outlook, you'll need to do a manual set up - Outlook 2016 and newer will default to imap.
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on IMAP its fine...but i like POP3
It's just until it's fixed. Then you can switch back to pop.
If you have an old version of Outlook that lets you add an account twice, you can add it both as POP and IMAP an when it's fixed in POP, remove the IMAP account.
Messages already downloaded will not be "fixed" - copy the messages you need to keep over from the IMAP account before removing it.
Tried this but it switches back to POP
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If I switch to IMAP from POP will I lose all prior emails ( folders)? Or not be able to access them? I have about 10 years worth of business emails.
Thank you
If I switch will I lose all prior emails/folders? I have about 10 years worth of business emails.
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Yes, I am seeing this also, with remnants of headers and encoded email text displayed, style definitions, and then also possibly base64encoded attachement.
This is a POP account.
However, it displays fine on my phone, which is also a POP account. It's using the K9 email client.
I DID have a recent update of my office products in the last week. Version is Office 2022 I believe.
Is it working for your account yet? Because several different ISPs have the problem, some may be slower to get fixed.
